Shipping policy

Orders are normally processed and dispatched within 1–2 business days, excluding weekends and New Zealand public holidays.

During sales, promotional periods or unusually high order volumes, processing may take up to 3 business days.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where available.

DELIVERY WITHIN NEW ZEALAND

Estimated delivery times after dispatch are:

• Most New Zealand addresses: 3–7 business days
• Rural or remote addresses: 5–10 business days

Delivery times are estimates rather than guaranteed delivery dates. Delays may occasionally occur because of courier disruptions, severe weather, public holidays, incorrect delivery information or other circumstances outside our reasonable control.

ORDER TRACKING

Tracking information will be sent to the email address used when placing the order. Please allow up to 48 hours for tracking information to begin updating after dispatch.

If your tracking has not updated for more than 5 business days, or your order has not arrived within the estimated delivery period, please contact us at info@mendable.co.nz.

INCORRECT DELIVERY INFORMATION

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your delivery details, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

DELIVERY ISSUES

If an order is delayed, lost or damaged while being delivered by a courier arranged by us, please contact info@mendable.co.nz. We will investigate the issue with the carrier and provide an appropriate resolution.

This Shipping Policy does not limit any rights or remedies available under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.