Shipping policy

Orders are normally processed and dispatched within 1–2 business days, excluding weekends and New Zealand public holidays.

During sales, promotional periods or unusually high order volumes, processing may take up to 3 business days.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where available.

DELIVERY WITHIN NEW ZEALAND

DELIVERY WITHIN NEW ZEALAND Shipping is free on all orders delivered within New Zealand. Estimated delivery times after dispatch are:

• Most New Zealand addresses: 7–14 business days

• Rural or remote addresses: up to 18 business days

Delivery times are estimates rather than guaranteed delivery dates. Delays may occasionally occur because of courier disruptions, severe weather, public holidays, incorrect delivery information or other circumstances outside our reasonable control.

ORDER TRACKING

Tracking information will be sent to the email address used when placing the order. Please allow up to 48 hours for tracking information to begin updating after dispatch.

If your tracking has not updated for more than 5 business days, or your order has not arrived within the estimated delivery period, please contact us at info@mendable.co.nz.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is provided and the order has already been processed or shipped, we cannot guarantee that the delivery address can be changed or that the parcel can be successfully redirected.

If the package cannot be delivered due to an incorrect or incomplete address:
- Refunds may not be available
- Any applicable reshipment costs may be the responsibility of the customer

If you notice an address error, please contact us immediately at info@mendable.co.nz before the order is processed.

Undelivered or Unclaimed Packages

If the carrier cannot complete delivery, a delivery notice or tracking update may be provided.

If the package is not collected within the timeframe established by the shipping carrier, it may be returned to the warehouse or shipping facility.

In these cases:
- Refunds may not be available where permitted by applicable law
- Reshipping fees may apply

DELIVERY ISSUES

If an order is delayed, lost or damaged while being delivered by a courier arranged by us, please contact info@mendable.co.nz. We will investigate the issue with the carrier and provide an appropriate resolution.

This Shipping Policy does not limit any rights or remedies available under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.